Privacy Policy

Thank you for choosing to use Maidah App. Your privacy is important to us, and we are committed to protecting the information you share with us. This Privacy Policy outlines how we collect, use, share, and protect your personal information. The data controller of your personal information is Maidah App Limited, which is a limited company registered in England and Wales with registered number 15016080.


  1. Information We Collect
  • Personal Information: When you register an account with Maidah App, we may collect personal information such as your name, email address, address, phone number, username, password, photograph, date of birth and other registration information (including log-in details and profile information from third party sites (for example, when you log in through Google, Facebook or Apple). We may also process your personal information if you reach out to us via our customer support chat, email or social media accounts. 
  • Transaction Information: We may collect information about your transactions made through the App, such as the date, time, and value of your purchases.
  • Location Information: With your consent, we may collect your device’s location information to provide location-based services, such as identifying nearby participating restaurants. Note that you may lose some functionality of the App if you do not enable the use of location-tracking technology, such as seeing the restaurants that are near you. 
  • Device Information: We may collect information about the device you use to access the App, including the device model, operating system, and unique device identifiers.

  1. How We Use Your Information
  • To Provide Services: We use your personal information to provide the services offered through the App, such as processing transactions and managing your loyalty account
  • To Communicate with You: We may use your contact information to send you important updates and notifications about the App, such as changes to our terms or policies
  • To Improve Our Services: We may use your information to analyse usage trends and preferences, troubleshoot technical issues, and improve the functionality of the App
  • For Marketing Purposes: With your consent, we may use your information to send you promotional offers, discounts, and other marketing communications

  1. Lawful Basis for Processing Your Information

UK data protection laws require us to have a “legal basis” for each purpose for which we collect and use your personal information. Our legal basis for collecting and using the personal information described in this Privacy Policy will depend on the type of personal information and the specific purpose for which we collect it. 

Where we use your personal information, we rely on the below lawful bases of processing: 

  • We have your consent to do so;
  • We have a contract with you and it is necessary to process your personal information to perform our contract with you, including to provide you with the benefits of the Maida App and operate our business; 
  • The processing is in our legitimate business interests, such as operating our businesses, improving and developing the Maida App, communicating with you, marketing our offerings and services and personalising your experience, and to detect illegal activities; and/or
  • To comply with legal requirements, including applicable laws and regulations.

  1. How Long We Keep Your Personal Information

We keep your personal data for as long as we have a need to do so. For example, we may keep your data to service your loyalty transactions with our partner restaurants, meet our accounting obligations or manage legal claims. If we no longer require your data for a specified purpose, we will either delete it or anonymise it. When we anonymise your data, this makes the data unidentifiable as to whom it originally belonged to.


  1. Sharing Your Information
  • With Service Providers: We may share your information with third-party service providers who help us operate the App and provide services to you, such as payment processors and customer support providers
  • With Affiliates: We may share your information with our affiliates for marketing and promotional purposes, but we will only do so with your consent
  • With Restaurant Partners: The App and the service we provide relies on us being able to disclose certain elements of this data to our partner restaurants so that they can interact with you and provide you with App related offers and services 
  • For Legal Reasons: We may share your information to comply with applicable laws, regulations, or legal processes, or to protect our rights, property, or safety, or the rights, property, or safety of others
  • In the event that we sell or buy any business or assets, we may disclose or transfer your personal information to the prospective seller or buyer of such business or asset. In the event that we do so, we will ensure that contractual provisions are in place to ensure the same level of protection is provided for your personal information

  1. International Data Transfers

In order to provide you with our services, we may process, transfer and store your data outside the UK.

Where your personal information is transferred outside of the UK, we will always undertake reasonable steps to ensure that third party recipients provide the standard of protection for your personal data as required in the UK, for example by using the ICO International Data Transfer Agreement within our contracts with international organisations.

 

  1. Your Choices
  • Account Settings: You can update your account information and preferences at any time by accessing the Account section of the App
  • Marketing Communications: You can opt out of receiving marketing communications from us by changing your marketing consent preferences on the Maidah app, following the instructions provided in our marketing emails, or by contacting us directly at help@maidahapp.com
  • Location Information: You can control whether the App collects your location information by adjusting your device’s location settings or by disabling location services within the App

  1. Cookies

A cookie is a small file that is sent to your computer or mobile device from the website and is stored on your device, making a note of information relating to your internet and app activity. We use cookies to personalise your experience and to improve our range of products and services. When you visit maidahapp.com or use our iOS or Android app, we use essential cookies to carry out basic functions such as remembering your restaurant choices and saving your loyalty transactions.

When you use our website and app, you can also choose to accept or decline cookies. By giving permission to use cookies, you allow us to provide a more personalised experience to you. You can withdraw your consent at any time by contacting us directly at help@maidahapp.com or deleting any of the cookies from your device. 


  1. Data Security

We take the security of your personal information seriously and take appropriate measures to protect personal information from accidental, unlawful or unauthorised access, disclosure, use, alteration, or destruction


  1. Changes to this Privacy Policy

This Privacy Policy is in effect as of the date noted at the bottom of this statement. We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. If we do so, we will update the revised version here and change the “last updated date” (the date it applies from) and/or contact you where we deem it is a legal requirement to do so. We recommend that you check here regularly for the most up-to-date version of the statement.


  1. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at help@maidahapp.com


  1. Your Rights

The UK General Data Protection Regulation or “UK GDPR” applies to processing of your data and provides certain rights to individuals in relation to their personal information. As available and except as limited under applicable law, the rights afforded to individuals are:

  •     Right of Access – the right to request access to the personal information we process about you;
  •     Right to Rectification – the right to request that we amend or update your personal information where it is inaccurate or incomplete;
  •     Right to Erasure – the right to request that we delete your personal information;
  •     Right to Restrict – the right to request that we temporarily or permanently stop processing all or some of your personal information;
  •     Right to Object

o    the right, at any time, to object to us processing your personal information on grounds relating to your particular situation;

o    the right to object to your personal information being processed, for example for direct marketing purposes;

  •     Right to Data Portability – the right to request a copy of your personal information in electronic format and the right to transmit that personal information for use in another party’s service

You also have the right to lodge a complaint about our processing of your personal information with the Information Commissioner’s Office. To do so, you lodge a complaint with the ICO at https://ico.org.uk/concerns.


  1. Contact

Questions, comments and requests regarding this policy can be exercised by contacting us at help@maidahapp.com


Dated 12th February 2024

Contact Us

marhaba@maidahapp.com

71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ